How can we help?

Open Veil and tap the power button on the home screen. The first time, iOS asks you to allow Veil to add a VPN configuration — tap Allow and confirm with Face ID, Touch ID or your passcode. When the ring turns green and says Protected, you're connected.

Every VPN app on iPhone needs your permission to create a VPN profile. Veil uses it only to connect you to our servers. You can see or remove it in iOS Settings → General → VPN & Device Management → VPN.

Go to the Locations tab. Fastest Server picks the quickest location automatically, or you can choose a country and city. Tap the star to save a favorite.

No. Veil works without an account, email or password. Premium is linked to your Apple Account through the App Store.

Every server location, no ads, Kill Switch and Auto Connect. Prices are shown in the app in your local currency.

Sign in with the same Apple Account, open Veil and go to Settings → Restore Purchases. A subscription works on up to five devices.

Open iOS Settings → [your name] → Subscriptions → Veil and tap Cancel Subscription, at least 24 hours before it renews. You keep Premium until the end of the period you paid for. Deleting the app does not cancel a subscription.

Purchases are processed by Apple, so refunds are handled by Apple too. Request one at reportaproblem.apple.com.

Ads keep the free plan free. Premium removes them completely.

Kill Switch (Premium) blocks internet access whenever the VPN isn't connected, so nothing leaks if the connection drops. Turn it on in Settings → Kill Switch. With Kill Switch on, you can also choose Allow LAN Connections to keep reaching printers and other devices on your local network.

Auto Connect (Premium) connects Veil automatically — always, only on Wi‑Fi, or only on cellular. Set it in Settings → Auto Connect.

No. We don't log the websites you visit, your DNS queries, your traffic or your IP address. See the Privacy Policy for exactly what we keep.

In the app, go to Settings → Delete My Data. This removes everything our servers hold about your installation. To stop paying, also cancel your subscription in iOS Settings.

Try these in order:

• Check that your internet works without the VPN.
• Pick a different location in the Locations tab.
• Turn Airplane Mode on and off, then connect again.
• Remove the Veil profile in iOS Settings → General → VPN & Device Management → VPN, open Veil and allow it again.
• Some Wi‑Fi networks (schools, offices, hotels) block VPNs. Try cellular data to check.

Choose a location closer to you, or use Fastest Server. The latency (ms) shown next to each location helps — lower is better.